Privacy Policy

Effective Date: August 17, 2026

SaaD Holdings (“we”, “us”, “our”, or “SaaD Holdings”) respects your privacy and is committed to protecting the personal information you provide when using our website, saadholdings.lk.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your personal information.

1. Information We Collect

When you visit or use our website, place an order, create an account, contact us, or subscribe to our communications, we may collect information including:

  • Full name

  • Billing and delivery address

  • Telephone/mobile number

  • Email address

  • Account login information

  • Order and purchase details

  • Payment-related information

  • Information provided through contact forms or customer service communications

  • Website usage and technical information

We may also automatically collect certain technical information such as your IP address, browser type, device information, pages visited, and website interaction data.

2. How We Use Your Information

We may use your personal information to:

  • Process and deliver your orders

  • Confirm and manage payments

  • Contact you regarding your orders

  • Provide customer support

  • Create and manage customer accounts

  • Improve our products, services, and website

  • Prevent fraud and unauthorized transactions

  • Maintain website security

  • Send promotional offers and marketing communications where permitted

  • Analyze website traffic and customer behavior

  • Comply with applicable legal and regulatory requirements

3. Payment Information

Payments made through our website may be processed by third-party payment service providers.

SaaD Holdings does not intentionally store complete credit or debit card details on its own systems where payment processing is handled by an authorized third-party payment provider.

Payment providers may collect and process payment information according to their own privacy policies and security practices.

4. Cookies

Our website may use cookies and similar technologies to improve functionality, remember preferences, analyze website traffic, and provide a better shopping experience.

Cookies may help us understand how visitors use our website and allow us to improve our website and services.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

5. Marketing and Advertising

With your permission where required, we may use your contact information to send promotional messages, product updates, special offers, and other marketing communications.

We may also use analytics and advertising technologies, including services provided by third parties, to understand website visitors and measure advertising performance.

You may opt out of promotional communications at any time by following the unsubscribe instructions in the communication or contacting us directly.

6. Sharing Your Information

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted service providers when required to operate our business, including:

  • Payment service providers

  • Delivery and courier companies

  • Website hosting and technology providers

  • Website analytics and advertising providers

  • Customer support providers

  • Professional or legal advisers

  • Government authorities where required by law

These parties should only receive information necessary for the relevant service or legal purpose.

7. Third-Party Websites

Our website may contain links to third-party websites, social media platforms, payment services, or other external services.

We are not responsible for the privacy practices, content, or security of third-party websites.

We recommend reviewing the privacy policies of any third-party website you visit.

8. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer support, maintaining business records, preventing fraud, and complying with legal obligations.

When information is no longer required, we may securely delete or anonymize it, subject to applicable legal requirements.

10. Your Privacy Rights

Subject to applicable law, you may have rights regarding your personal information, including the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of personal information where legally permitted

  • Request information about how your personal information is processed

  • Withdraw consent where processing is based on consent

  • Object to certain types of processing

  • Opt out of marketing communications

Requests may be subject to verification and applicable legal requirements.

11. Children’s Privacy

Our website is not intended to knowingly collect personal information from children.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and take appropriate action.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, or applicable laws.

Any updated version will be published on this page with a revised effective date.

We encourage you to review this Privacy Policy periodically.

13. Applicable Law

This Privacy Policy is intended to operate in accordance with applicable laws and regulations of Sri Lanka, including the Personal Data Protection Act No. 9 of 2022, as applicable.

14. Contact Us

If you have questions about this Privacy Policy, want to exercise your privacy rights, or have concerns about how your information is handled, please contact SaaD Holdings through the contact details provided on our website.

Website: saadholdings.lk

Company: SaaD Holdings

Last Updated: August 17, 2026