TERMS & CONDITIONS

Last Updated: August 2026

Welcome to SaaD Holdings. These Terms & Conditions govern your access to and use of saadholdings.lk, including browsing the website, purchasing products, and using any services provided through the website.

By using this website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or services.

1. ABOUT OUR WEBSITE

The website saadholdings.lk is operated by SaaD Holdings.

We provide information about our products and services through the website and may accept online orders from customers.

We may update website content, product information, prices, services, or these Terms & Conditions whenever necessary.

2. USE OF THE WEBSITE

You agree to use this website only for lawful purposes.

You must not use the website to:

  • Conduct fraudulent activities.

  • Submit false or misleading information.

  • Attempt to gain unauthorized access to our website or systems.

  • Introduce viruses, malware, or harmful software.

  • Interfere with the normal operation or security of the website.

  • Copy or use our website content for unauthorized commercial purposes.

  • Engage in any activity that may damage our business, website, or other users.

We may restrict or terminate access to the website if we reasonably believe that these Terms have been violated.

3. PRODUCT INFORMATION

We make reasonable efforts to provide accurate information about our products, including photographs, descriptions, sizes, colors, prices, and availability.

However, slight differences may occur between the product displayed on your screen and the actual product, particularly with colors due to screen and device settings.

Product availability can change without notice. We reserve the right to discontinue products or change product specifications when necessary.

4. PRICES

All product prices displayed on our website are subject to change.

Prices may be updated due to changes in product costs, promotions, availability, or other business circumstances.

If an obvious pricing or listing error occurs, SaaD Holdings reserves the right to correct the error and, where necessary, cancel an affected order.

5. ORDERS

Submitting an order through our website does not necessarily mean that the order has been finally accepted.

We may contact you to verify your order, delivery information, or other details before processing it.

We reserve the right to decline or cancel an order where:

  • The requested product is unavailable.

  • Incorrect information has been provided.

  • A pricing or website error has occurred.

  • Payment cannot be successfully verified.

  • We suspect fraudulent or unauthorized activity.

  • Delivery cannot reasonably be completed.

If an order is cancelled, we will communicate the relevant information to the customer where appropriate.

6. CUSTOMER INFORMATION

Customers are responsible for providing correct information when placing an order.

This includes your name, telephone number, email address, billing information, and delivery address.

SaaD Holdings cannot be held responsible for delays, failed deliveries, or additional delivery difficulties resulting from incorrect or incomplete information supplied by the customer.

7. PAYMENT

Customers must provide valid payment information when completing an online purchase.

Orders may remain pending until the applicable payment has been successfully confirmed.

We reserve the right to decline transactions where payment details cannot be verified or where a transaction appears suspicious or unauthorized.

8. DELIVERY

Orders will be prepared for delivery using the delivery information supplied by the customer.

Estimated delivery times may vary depending on location, courier availability, public holidays, weather, operational circumstances, and other factors.

Once an order has been handed over to a third-party delivery provider, delivery timing may be outside our direct control.

Customers should ensure that the provided delivery details are accurate and that someone is available to receive the order where required.

9. EXCHANGES AND REFUNDS

SaaD Holdings follows a No Refund Policy.

Customers may request an exchange within 7 days from the date of purchase or delivery, subject to the conditions stated in our Refund & Exchange Policy.

For an exchange to be considered, the item should normally:

  • Be unused and unworn.

  • Not have been washed or altered.

  • Remain in its original condition.

  • Have original tags and packaging where applicable.

  • Be accompanied by valid proof of purchase.

Items that have been damaged through customer use, washing, alteration, or improper handling may not qualify for exchange.

If you receive an incorrect, defective, or damaged item, please contact SaaD Holdings promptly so the matter can be reviewed.

For complete details, please refer to our Refund & Exchange Policy.

10. PROMOTIONS AND DISCOUNTS

From time to time, SaaD Holdings may offer discounts, promotional campaigns, vouchers, or special offers.

Each promotion may have its own conditions, validity period, product restrictions, or eligibility requirements.

Promotional offers cannot necessarily be combined unless expressly stated.

SaaD Holdings reserves the right to modify or withdraw a promotion in accordance with its stated conditions.

11. INTELLECTUAL PROPERTY

All original material published on saadholdings.lk, including logos, photographs, graphics, written content, product images, designs, layouts, and other website materials, is owned by or legally used by SaaD Holdings unless otherwise stated.

You may view and use the website for personal shopping and informational purposes.

You may not reproduce, republish, modify, distribute, sell, or commercially use our website materials without prior written authorization.

12. THIRD-PARTY SERVICES AND LINKS

Our website may use or provide access to services operated by third parties, including payment providers, delivery providers, social media platforms, analytics services, or other external services.

We do not control the operation or policies of independent third-party services.

Your use of such services may also be subject to the third party’s own terms and policies.

SaaD Holdings is not responsible for content, availability, security, or policies of external websites that may be linked from our website.

13. CUSTOMER REVIEWS AND SUBMISSIONS

If you voluntarily provide reviews, feedback, photographs, suggestions, or other material to SaaD Holdings, you confirm that the material does not violate another person’s rights or applicable laws.

You must not submit material that is fraudulent, abusive, threatening, defamatory, unlawful, or contains malicious software.

We may remove or decline to publish submissions that we consider inappropriate or inconsistent with our website standards.

14. PRIVACY

Information collected from customers through our website is handled in accordance with our Privacy Policy.

By placing an order, you acknowledge that certain information may be required to process your purchase, communicate with you, arrange delivery, and provide customer support.

15. WEBSITE AVAILABILITY

We aim to keep saadholdings.lk available and functioning properly, but uninterrupted availability cannot always be guaranteed.

The website may occasionally be unavailable because of maintenance, technical problems, updates, security measures, hosting issues, or circumstances outside our control.

We may also modify or temporarily suspend parts of the website when necessary.

16. WEBSITE ERRORS

Despite our efforts, the website may occasionally contain incorrect information, technical errors, typographical mistakes, or outdated information.

Where such an issue is identified, SaaD Holdings may correct the relevant information and take appropriate action regarding affected orders.

17. LIMITATION OF RESPONSIBILITY

To the extent permitted by applicable law, SaaD Holdings will not be responsible for losses caused by circumstances that are outside our reasonable control, including third-party courier delays, internet interruptions, technical failures, natural events, or other unforeseen circumstances.

Nothing in these Terms is intended to remove any legal rights that cannot lawfully be excluded under the applicable laws of Sri Lanka.

18. CUSTOMER RESPONSIBILITY

By using our website, you agree to provide truthful information and comply with these Terms & Conditions.

You are responsible for maintaining the confidentiality of any account credentials associated with your use of the website.

You are also responsible for activity carried out using your account or information, unless caused by circumstances outside your reasonable control.

19. SUSPENSION OR TERMINATION

SaaD Holdings may restrict, suspend, or terminate access to the website or certain services where we reasonably believe that a user has breached these Terms, engaged in fraudulent activity, misused the website, or created a security or legal risk.

Termination does not remove any obligations that arose before the termination.

20. SEVERABILITY

If any part of these Terms & Conditions is determined to be invalid or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

21. GOVERNING LAW

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Sri Lanka.

Any dispute relating to these Terms or the use of our website shall be dealt with in accordance with the applicable laws and legal procedures of Sri Lanka.

22. CHANGES TO THESE TERMS

SaaD Holdings may revise these Terms & Conditions from time to time.

The latest version will be published on this page with the applicable update date.

By continuing to use saadholdings.lk after changes have been published, you acknowledge the updated Terms & Conditions.

23. CONTACT US

If you have questions regarding these Terms & Conditions, an order, an exchange, or any of our services, please contact SaaD Holdings using the contact information available on our website.

SaaD Holdings
Website: saadholdings.lk

Thank you for choosing SaaD Holdings.